(updated as of August 27, 2019)

Our Privacy Policy explains our principles when it comes to the collection, processing, and storage of your information. This policy specifically explains how we and our partners deploy cookies, as well as the options you have to control them.

What are cookies?

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide services on the website or our Power-Up (“third party cookies”). Both websites and HTML emails may also contain other analytics technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.

How we use cookies

We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; and some enable a personalized experience for both visitors and registered users. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action (logging in and out of a personal account, for example). Many of the cookies we use are only set if you are a registered user or a user of our Power-Up (so you don’t have to log in every time, for example), while others are set whenever you visit one of our websites, irrespective of whether you have an account. For more information on the choices you have about the cookies we use, please see the Controlling Cookies section below.

Where we place cookies

We set cookies in a number of different locations across our services. These include:

  • On our websites (including processes.ai and processesfortrello.com).
  • On the use of our Processes for Trello Power-Up.

Types of Cookie

The table below explains the types of cookies we use on our websites and why we use them.

Category of cookiesWhy we use these cookies
Strictly NecessaryThese cookies are essential for websites on our services to perform their basic functions. These include those required to allow registered users to authenticate and perform account related functions.
FunctionalityThese cookies are used to store preferences set by users such as account name, language, and location.
SecurityWe use these cookies to help identify and prevent potential security risks.
Analytics and PerformancePerformance cookies collect information on how users interact with our services, including what pages are visited most, as well as other analytical data. We use these details to improve how our services function and to understand how users interact with them.


Below are examples of the cookies set by us, with explanations of their purpose. Some of these cookies are set across all of our Services, whereas some are specific to individual services (e.g. the Processes for Trello Power-Up). Please note that this is not an exhaustive list, but rather aims to be representative.

Analytics and Performance

_pk_ref / _pk_cvar / _pk_id / _pk_ses / _pk_hsrGathers information for our own, first party analytics tool about how our services are used. A collection of internal metrics for user activity, used to improve user experience.
piwik_ignoreSet when you exclude yourself from being tracked. Please note that this cookie does not contain personal information or any ID and the cookie value is the same for all visitors.


n/aCurrently, no cookies related to functionality are set by our Services.


n/aCurrently, no cookies related to functionality are set by our Services.

Strictly Necessary

n/aCurrently, no strictly necessary cookies are set by our Services. However, in order to use some of our Services, in particular our Trello Power-Up, you may be required to accept Trello cookies.

EU Cookie Law Banner

Cookie NamePurpose
catAccCookiesRemembers the state of visitor acceptance to the EU Cookie Law banner.

Please note that this section is not intended to be exhaustive, but rather aims to be representative.

Controlling Cookies

Visitors may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide for ways to control cookie behavior such as the length of time they are stored – either through built-in functionality or by utilizing third party plugins. If you disable cookies, please be aware that some of the features of our service may not function correctly. To find out more on how to manage and delete cookies, visit aboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising visit youronlinechoices.eu (EU based) or optout.aboutads.info (US based). On a mobile device, you may also be to adjust your settings to limit ad tracking.

Our Internal Analytics Tool

In order to better understand how our services are used, we monitor certain user activities that take place on our websites and within our services. We call each one of these actions an “event.” Analytics events are handled via a first party system which is based on the open source software Matomo and that processes.ai owns and maintains.

In particular, we may record the following data for each event: User IP address (with IP anonymisation option), optional user ID, date and time of the request, title and URL of the page beeing viewed, URL of the page that was viewed prior to the current page (Referrer URL), screen resolution being used, time in local user’s timezone, files that were clicked and downloaded, links to an outside domain that were clicked, pages generation time (the time it takes for webpages to be generated by the webserver and then downloaded by the user), location of the user: country, region, city, approximate latitude and longitude (based on the anonymized IP address), Main Language of the browser being used (Accept-Language header), and User Agent of the browser being used (User-Agent header).

We use this information to improve our products, make our marketing to you more relevant, personalize your experience, and for the other purposes described in our Privacy Policy. You may opt out of our analytics program through your user settings. By doing so, you won’t share information with our analytics tool about events or actions that happen after the opt-out. Note that opting out does not disable the functionality of the actions we track – for example, if you edit a process with our Power-Up, we will still have record of that (don’t worry!), but for an event or action after you opt out, we will not have other data associated with that action or event in the analytics tool.

For this website, we will respect any ‘do not track’ request that is send by your browser. You can review if we track you and, if so, can optionally opt out of our analytics (this will set the unpersonalized piwik_ignore cookie) in the paragraph below. Note that you may have to repeat this process on every device that you use, as well as in case that you deleted your cookie cache or use the private browsing feature of your browser.

Contact Us

If you have any questions about our use of cookies, you can find the most relevant contact details in our Privacy Policy.