(updated as of February 22, 2022)
Your privacy is critically important to us. At processes.ai, we have a few fundamental principles:
- We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
- We store personal information for only as long as we have a reason to keep it.
- We aim to make it as simple as possible for you to control what information is stored and for how long.
- We aim for full transparency on how we gather, use, and share your personal information.
Who We Are and What This Policy Covers
We are growing group of professionals from Germany with various backgrounds, which are interested in how technology can spark new patterns of collaboration. In particular, we are looking into smart ways of supporting teams which execute knowledge-driven, distributed, and repeating tasks.
We believe that the secret of world-class teams is the way they inspire people to collaborate and learn from each other. Our mission is to discover hidden knowledge about routines and processes, making it transparently available to all involved, and ultimatively putting it to work for the benefit of all. We are building products and services which address problems that we encountered during decades of work in a large variety of roles and industries.
- Our websites (including processes.ai and processesfortrello.com) and
- Our “Processes for Trello” Power-Up on one of your Trello boards via the Trello website (including the mobile website).
Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.
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Information We Collect
We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.
We collect information in two ways: if and when you provide information to us and automatically through operating our Services. Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:
- Basic Account Information: We ask for basic information from you in order to set up your account when using our Trello Power-Up. Currently, this contains your alphanumeric Trello user id, your name, your email address, and information about a voluntary opt-in for marketing messages – and that’s it. You may provide us with more information – like your professional profile and other information you want to share – but we don’t require that information to use our Services.
- Transaction and Billing Information: If you buy something from us – a subscription to premium service, for example – you will provide additional personal and payment information that is required to process the transaction and your payment, such as credit card and contact information.
- Communications with Us (Hi There!): You may also provide us information when you communicate with us about a support question, post a question about our Power-Up in our public forums, or sign up for a newsletter. When you communicate with us via form, email, phone, or otherwise, we store a copy of our communications.
Information We Collect While Operating Our Services
We also collect some information automatically:
- Log Information: Like most online service providers, we collect technical information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information when you use our Service. As Trello Power-Ups are web-based by design, we also collect this log information if you use our Power-Up on your board.
- Usage Information: We collect information about your usage of our Services. For example, we might collect information such as the time of your last login, which features you use, and what happens alongside your use of our Services (e.g., page views or support document searches) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
- Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
- Power-Up Data: In order to provide you with the desired services, our Trello Power-Ups may collect and store additional data. As an example, our Proceses for Trello Power-Up stores data about task dependencies (like which task belongs to which process) and task and process progress. However, we do NOT store information about related card content (like card name, description, or attachment), but solely reference tasks by their alphanumeric ID and pull the information transiently (which means for client-side display only) from Trello.
How and Why We Use Information
Purposes for Using Information
We use information about you as mentioned above and for the purposes listed below:
- To provide our Services–for example, to set up and maintain your account, or charge you for any of our paid Services;
- To further develop and improve our Services–for example, by adding new features that we think our users will enjoy or will help them to create and manage their processes more efficiently;
- To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
- To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition — for example, we may analyze how many individuals purchased a paid plan after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;
- To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of processes.ai and others, which may result in us declining a transaction or the use of our Services; and
Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:
(1) The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account — for example, in order to enable access to our website on your device or charge you for a paid plan; or
(2) The use is necessary for compliance with a legal obligation; or
(3) The use is necessary in order to protect your vital interests or those of another person; or
(4) We have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or
How We Share Information
We do not sell our users’ private personal information.
We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
- Related Users of Our Services: Our Services, in particular our Processes for Trello Power-Up, are build with the purpose of supporting team collaboration. As such, sharing of data is an essential part of them. We will only share service-imanent data with related users — like members of your team — and aim at beeing as transparent as possible on who has access to this data. For instance, access to the data shared by our Processes for Trello Power-Up is regulated according to the Trello access rights granted to a user for a particular board.
- Legal and Regulatory Requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request if justified by applicable laws.
- With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, like sharing information with other members of your organization.
- Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.
- Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users, for instance as an anonymized question in an FAQ list.
How Long We Keep Information
We generally discard information about you when we no longer need the information for the purposes for which we collect and use it — which are described in the section above on How and Why We Use Information — and we are not legally required to continue to keep it.
For example, we keep the web server logs that record information about a visitor to one of our websites, such as the visitor’s IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyze traffic to our websites and investigate issues if something goes wrong on one of our websites.
Personal data collected by our Processes for Trello Power-Up is kept as long as you use our service. If you revoke the authentication token for our Power-Up or deactivate your Trello account, your personal data is deleted after 14 days in compliance to Trello’s Power-Up guidelines. Non-personal information, like task dependencies and progress is kept until the team or board is deleted, as it still might be used by other members of your team.
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.
You have several choices available when it comes to information about you:
- Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services — for example, paid, premium features –may not be accessible.
- Opt-Out of Marketing Communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt out of promotional communications, we may still send you other communications, like those about your account and legal notices.
- Set Your Browser to Reject Cookies: At this time, processes.ai does not respond to “do not track” signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using processes.ai’s Services, with the drawback that certain features of our Services may not function properly without the aid of cookies.
- Close Your Account: While we’d be very sad to see you go, if you no longer want to use our Services, you can close your account (for example, by revoking your Trello access token for our Processes for Trello Power-Up). Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above — for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.
If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to How to Reach Us to, well, find out how to reach us.
EU individuals also have the right to make a complaint to a government supervisory authority.
The reponsible contact for storing and processing your personal information is
How to Reach Us
Other Things You Should Know (Keep Reading!)
- In the case of US based entities, entering into European Commission approved standard contractual arrangements with them; or
- In the case of entities based in other countries outside the EEA, entering into European Commission approved standard contractual arrangements with them.
You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.
That’s it! Thanks for reading.
- August 27, 2019: Initial version (derived from Automattics).
- February 22, 2022: Contact info update